Frequently Asked Questions
What information should be brought to the office appointment?
Please bring any laboratory reports, x-rays, and doctor's notes that you or your doctor believe are relevant to your child's illness.
You will also need to bring your insurance card(s), proof of identification, copay, and a parent or guardian must be present at the visit.
Are Spanish and other foreign language interpreters available?
Please request a Spanish interpreter at the time the office appointment is made. For other languages, please come with someone who can translate.
Why did I receive a bill from you? I thought you were part of the hospital system.
The Pediatric Infectious Disease Group is a private practice that provides services at the hospital. Our doctors are, however, not employees of the hospital system.
Do you need to know all of the insurance policies my child will have for coverage?
Yes, in order to ensure accuracy of insurance reimbursement any insurance that your child is enrolled on the date of service requires notification. When you have multiple plans, there are plan benefit rules which determine primary and secondary carriers.
What is coordination of benefits?
Coordination of benefits (COB) is required when you have multiple insurance plans. Coordination of benefits is the determination of which insurance pays: primary, secondary, or tertiary.
I have Blue Cross Blue Shield. Why do I need to go the Leesburg office for in network benefits?
Blue Cross Blue Shield Association requires healthcare providers to submit to their local plan, determined by service location. The service area set by the Association is determined by services provided either East of Route 123 or services provided West of Route 123. Currently, Pediatric Infectious Disease Group providers do not contract with Carefirst (the local plan for service locations East of Route 123) and services provided at the Prosperity location would be processed at the members out of network level of benefits. The Pediatric Infectious Disease Group providers are contracted with Anthem of Virginia (the local plan for service locations West of Route 123) and services provided at the Leesburg location would be processed at the members in network level of benefits.
How can I send you my insurance information?
You may call our business office at 703.226.2280 or fax a copy of the front and back of your insurance card to 703.289.1414. You may also mail a copy of the front and back of your card to the business office at:
Pediatric Infectious Disease Group
c/o Management Consultants for Affiliated Physicians
2730-B Prosperity Avenue
Fairfax, Virginia 22031
How do I request a copy of my medical or billing records?
We want to make it as simple as possible for you to get a copy of your medical and/or billing records, but we are required by law to obtain certain written information. Please follow the steps below:
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To have copies of your medical or billing records mailed to you personally
If you are a patient or the parent/legal guardian of a minor patient, complete the Request to Access and/or Copy Protected Health Information Form and mail or fax it to the Pediatric Infectious Disease Group. If you or your child were an inpatient, please contact the hospital where services were provided directly to request copies of your medical or billing records. -
To have copies of your medical or billing records sent to a non-FNA health care provider, insurance company, school, etc.
Complete the Authorization to Use and/or Disclose Protected Health Information Form and mail or fax it to the Pediatric Infectious Disease Group. If you or your child were an inpatient, please contact the hospital where services were provided directly to request copies of your medical or billing records.
Where can I send a payment?
Please send payments to the business office at:
Pediatric Infectious Disease Group
c/o Management Consultants for Affiliated Physicians
2730-B Prosperity Avenue
Fairfax, Virginia 22031
What credit cards do you accept?
The Pediatric Infectious Disease Group accepts American Express, Discover Card, MasterCard, and Visa.
Do you have an online payment option?
At this time we do not have an online payment option.
Do you have a payment plan?
If you would like to inquire about a payment plan, please contact the business office at 703.226.2280 and select the billing option.
